Privacy Policy
Who we are
Survive and Thrive is an independent, non-profit support group for people with ME, Fibromyalgia, and other Post-Viral Fatigue Syndromes, based in the High Peak. Our website address is surviveandthrivesupportgroup.com.
We are not a registered company or charity. We are a volunteer-run community group. Any questions about this policy or your personal data can be sent to us via the Contact Us page.
What information we collect
We only collect information you provide to us voluntarily through our contact form or chat widget:
- Your name (optional)
- Your email address (required — so we can reply)
- Your phone number (optional)
- The content of your message
We do not collect any other personal information automatically. We do not use analytics services, tracking pixels, or advertising networks.
How we use your information
Information submitted through our contact forms is used solely to respond to your enquiry. We do not share it with any third parties, add you to mailing lists, or use it for any marketing purpose.
Legal basis for processing (UK GDPR)
We process your contact details on the basis of legitimate interests (Article 6(1)(f) UK GDPR) — specifically, to be able to respond to enquiries sent to us directly by you.
How long we keep your data
Enquiry emails are retained only for as long as needed to handle your query, after which they are deleted. We do not maintain a separate database of enquiry data.
Cookies
Our website does not use tracking or analytics cookies. We use Cloudflare Turnstile on our contact forms to prevent spam. Turnstile may set a small number of strictly necessary cookies required for security verification. No personal data is stored in these cookies and they are not used for advertising.
Further details on Cloudflare's data practices can be found in the Cloudflare Privacy Policy.
Third-party services
Our website is hosted on Cloudflare. Cloudflare may process request metadata (such as IP addresses) as part of providing hosting and security services.
Our website embeds a Google Maps map on the Meetings page. Google may set cookies when you interact with the map. Please refer to the Google Privacy Policy for details.
Our website displays Instagram embedded posts on the home page. Instagram/Meta may set cookies when you interact with those embeds. Please refer to the Instagram Privacy Policy for details.
Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to our processing of your data
- Lodge a complaint with the ICO (Information Commissioner's Office)
To exercise any of these rights, please contact us via the Contact Us page. You can also contact the ICO at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.